The current decentralized IT operational model has created inconsistent service delivery, immature processes, and increased risks. Currently, there is limited ability to scale to meet future needs, innovate, and be more proactive. This effort is to improve the processes and procedures across the enterprise, ensure the delivery of services, prioritize risk mitigation and advancing our cybersecurity posture, while ensuring consistent delivery of services and excellence.
This transformation will result in the unification of IT roles and teams under a single organizational and leadership structure that will result in smoother internal collaboration without barriers and will allow IT to deliver consistent and quality support across the enterprise. Overall, it will enhance capacity restraints, increase operational maturity, maximize our resources and expertise, reduce redundancies, and ultimately enhance user experience.