Upcoming Town Hall Dates and Updates on IT Organizational Structure

Tuesday, August 1, 2023

Dear Colleagues,

I hope everyone is doing well and managing to stay cool in this Texas heat. As we continue forward with the IT transformation, and our phased approach to this unification, I wanted to provide a few updates.

Monthly Town Hall Meetings:

In an ongoing effort to provide periodic updates and opportunities for feedback, we will be hosting monthly town halls on the second Tuesday of every month through early next year. These  town halls will serve as a forum to discuss important updates and changes, as well as an opportunity to answer your questions and address any concerns. We will dedicate a portion of each town hall specifically to Q&As, where questions can be asked live or submitted in advance here or via ITTransformation@untsystem.edu. The format for the town halls will be hybrid via Teams.

Please save the date for our next town hall on Tuesday, Aug. 8 from 2 p.m. to 3:30 p.m. (meeting invite forthcoming). The August town hall will cover recently completed organizational changes and new reporting relationships, how we are evaluating various IT functions, career progression opportunities, and target dates for completing the reorganization.

You can find more details on the town halls, including date, times, and locations, here. I encourage everyone to attend these sessions.

Unification of Organizational Structure:

As part of our efforts to improve efficiency, we are evaluating various work processes and roles within and across the organization to determine whether it makes sense to centralize certain functions. Our objective is to closely and thoughtfully review roles and responsibilities to help inform a future organizational structure that will streamline processes and improve collaboration across the organization.

It is important to note that while some of these changes will not affect your location or the institution you work for, they may include changes to reporting structures. We understand you may have questions and concerns, and we welcome the opportunity to address them during the town hall sessions. As a reminder, we have a dedicated feedback channel for those who prefer to submit their queries anonymously.

Thank you for your ongoing dedication to the institutions we serve. We look forward to engaging in constructive discussions and working Better Together.

Please reach out to me if you have any questions, concerns, or suggestions.


Juan Serrano
Vice Chancellor & Chief Information Officer